Refund policy

 

At Snuggles, we want you to shop with confidence, knowing you can return your purchase if you change your mind. We offer exchanges via post or refunds to your original payment method under the following conditions:

  1. Proof of Purchase: Please provide your invoice or order confirmation.
  2. Purchase Date: The product must have been purchased within the last 14 days.
  3. Product Condition: The item must be in its original condition, with packaging intact, and must not have been washed, worn, or used.

Important Note: For hygiene reasons, we do not offer exchanges or refunds on quilts, pillows, toppers, mattress protectors, or pillow protectors. Kindly ensure you select these items carefully before making your purchase.

Exchanges

An exchange will be promptly arranged if:

  • You received the wrong product or size.
  • The product was damaged upon delivery.

Refunds or Exchanges

To initiate a return, please email us at tw.snuggles@gmail.com with your order number, and send the item(s) to the following address:

Snuggles
3-National Park Road, Gulistan Colony
Chaklala Scheme 3, Rawalpindi
Pakistan

You can also contact us at +92 301 5301035 for further assistance.

Processing Time: All refunds or exchanges will be processed within one week of receiving the returned parcel.

Please note that torn, used, or damaged products are not eligible for return or exchange.